Free Shipping on Orders Over $150.00 (Some Conditions May Apply)

Refund policy

 Return & Refund Policy

We want you to be satisfied with your purchase. If something isn’t right, here’s how we can help.

⏳ 30-Day Return Window

You have 30 days from the date of purchase to request a return or exchange. After 30 days, we are unable to offer refunds or exchanges.

📦 Return & Exchange Eligibility

To be accepted for a return or exchange, items must meet all of the following conditions:
  • Tags must still be attached
  • Items must be unworn and unused
  • Items must be in their original packaging
  • Items must be unaltered, unwashed and in its original condition
  • Items must be free of strong odors (including cigarette smoke), pet hair, and any soiling
Canadian Workwear reserves the right to refuse a return if the above conditions are not met.  Cleaning, pressing, and repackaging fees may also be charged.

🔖 Clearance Items

Clearance items are final sale and are not eligible for a refund or exchange. Only regular-priced items qualify.

📝 How to Start a Return or Exchange

To begin your return:
  1. Complete the return request form here:  RETURN REQUEST FORM
  2. If the return criteria are met, you will receive a Return Form with the RA # with instructions on where to send the return.  Packages received without the Return Form will be rejected.  
  3. Returns must be shipped to the location specified on the Return Form.  We are not responsible for packages that are sent to the wrong location.

 

💰 Refunds

Once we receive and inspect your return, we will email you to confirm receipt and notify you whether your refund has been approved or denied.  Approved refunds are issued to your original payment method. Timing may vary depending on your bank or credit card provider.


Not Seeing Your Refund?
If your refund hasn’t appeared, we suggest checking the following before contacting us: 
  • Check your bank account
  • Contact your credit card provider
  • Contact your bank — refund posting delays are common
Still not showing? Email us at orders@canadianworkwear.com and we’ll be happy to help.

🔁 Exchanges

We can replace items that are defective or damaged. We are also happy to process size exchanges, subject to the eligibility conditions above.


Need a different size?

If your original order was over $150 before tax and qualified for free shipping:

  • Email orders@canadianworkwear.com to request your exchange form and include the size you need.
  • Include the completed Return Form in your package with the size or item noted in the COMMENT section.

If your order was under $150 before tax, we will issue a refund for the returned item (provided it meets our eligibility conditions). You can then reorder the correct size at any time.

🚚 Shipping Your Return or Exchange

A completed Return Form must be included with every return or exchange shipment.

Returns sent to the wrong address or without the proper documentation may be lost, and we cannot be held responsible for missing packages.


Shipping Costs

  • Return shipping is the responsibility of the customer
  • Return shipping costs are non-refundable
  • Canada Post is generally the most affordable return shipping option
Shipping Tips

If returning an item worth more than $100, we recommend:
  • Using a tracked shipping service
  • Purchasing shipping insurance
Shipping times may vary depending on your location.
🌎Where to Send Your Return or Exchange

Canadian Workwear Inc.
35-2855 Pembina Hwy, Suite 305
Winnipeg, MB  R3P 0N5 
❓Questions?

Don’t hesitate to reach out — we’re happy to help. Email us at orders@canadianworkwear.com any time.
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