Free Shipping on Orders Over $150.00 (Some Conditions May Apply)

Politique de remboursement

 Return & Refund Policy

We want you to be satisfied with your purchase. If something isn’t right, here’s how we can help.

⏳ 30-Day Return Window

Items must be returned to us 30 days from the date of delivery.  After 30 days, we are unable to offer refunds or exchanges. 

📦 Return & Exchange Eligibility

To be accepted for a return or exchange, items must meet all of the following conditions:
  • Tags must still be attached
  • Items must be unworn and unused
  • Items must be in their original packaging
  • Items must be unaltered, unwashed and in its original condition
  • Items must be free of strong odors (including cigarette smoke), pet hair, and any soiling
  • Clearance items are final sale and are not eligible for a refund or exchange. Only regular-priced items qualify.
15% restocking fee applies to all returns.  Canadian Workwear reserves the right to refuse a return if the above conditions are not met.  

📝 How to Start a Return or Exchange

To begin your return:
  1. Complete the return request form here:  RETURN REQUEST FORM
  2. If the return criteria are met, you will receive a Return Form with the RA # with instructions on where to send the return.  Packages received without the Return Form will be rejected.  
  3. Returns must be shipped to the location specified on the Return Form.  We are not responsible for packages that are sent to the wrong location.

Return shipping is the responsibility of the customer and is non-refundable.  Canada Post is generally the most affordable return shipping option.

💰 Refunds

Once we receive and inspect your return, we will email you to confirm receipt and notify you whether your refund has been approved or denied.  Approved refunds are issued to your original payment method. Timing may vary depending on your bank or credit card provider.

Not Seeing Your Refund?
If your refund hasn’t appeared, we suggest checking the following before contacting us: 
  • Check your bank account
  • Contact your credit card provider
  • Contact your bank — refund posting delays are common
Still not showing? Email us at orders@canadianworkwear.com and we’ll be happy to help.

Uncollected/Returned Packages

If a courier is unable to deliver your package for any reason, you will have 5 days to arrange pickup at the designated location. If the package is not collected within this time and is returned to us, we will deduct the actual return freight costs (both the original delivery attempt and the return shipping) from your refund. Please note this amount may exceed the freight originally paid at checkout, as return shipping rates can differ from standard delivery rates

Questions?


Don’t hesitate to reach out — we’re happy to help. Email us at orders@canadianworkwear.com any time.
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